REAL REWARDS TERMS & CONDITIONS
2. By using the realnutritionco.com site and earning/spending Real Reward Points, you agree to and accept these rules.
3. The Real Reward programme is open to UK and Ireland residents only aged 18+ who are registered on realnutritionco.com (“Qualifying Users”). All Qualifying Users must have an address in the UK or Ireland.
Earning Real Reward Points
4. Each Qualifying User will be able to place earn 3 points per whole pound spent on realnutritionco.com Illustrative example - a spend of £10 spend will equal 30 points, a spend of £15 will equal 45 points.
5. We may add additional routes for Qualifying Users to gain Real Reward points from time to time, for example Refer A Friend programme.
6. Points will be awarded 24 hours after a of a qualifying purchase is dispatched.
7. Transactions made for Real Nutrition Co products outside of realnutritionco.com will not be able to earn Real Reward Points.
8. Points do not expire except where a Qualifying User closes their realnutritionco.com account, we suspend or close a Qualifying User’s realnutritionco.com account or if we suspend/cancel the Real Rewards programme.
Spending Real Rewards Points
9. Real Reward Points have no cash value other than for redemption against products on the realnutritionco.com site – 100 points equating to £1 in redemption value.
10. Redeemed points cannot be used again, except that we may refund points (in whole or in part) to your realnutritionco.com account where a redemption product is returned to us or an order is otherwise reversed.
11. Real Reward Points are personal to your account and any parting with possession of them (including but not limited to sale or auction) other than through redemption on realnutritionco.com is prohibited and will be considered a breach of these rules.
12. Qualifying Users must keep their realnutritionco.com account details secure. We cannot accept any responsibility for unauthorised use Real Reward Points.
13. Customers do not receive points on any delivery costs.
14. It can take up to 48 hours for points to show in your account.
15. When using Real Reward Points, you can only spend pounds not pennies. If you have £2.89 in your Real Reward Points account you can only spend £2.00
16. From time to time, we may run a monthly campaign offering either exclusive freebies, competitions or money off vouchers. Where we run a monthly Real Reward campaign, the Monthly Campaign rules (see below) will apply.
17. Real Reward Points are tied to each individual realnutritionco.com account. We are unable to transfer or merge points balances. If you choose to close your realnutritionco.com account, your accrued points balance will be cancelled.
18. If we suspect misuse, fraud or misconduct relating to Real Reward Points which may affect any individual accounts or the wider administration of the programme, we reserve the right to suspend or cancel accounts or remove points at our reasonable discretion.
19. If we make changes to the Real Reward Point programme rules, we will give as much notice as we can in the circumstances. In the event that we change these rules, earning or spending Real Reward Points will be treated as acceptance of this.
20. We reserve the right to cancel or amend the Real Reward programme or these terms and conditions at any time.
21. By using the Real Reward programme you agree your personal details may be used by us for the purpose of sending you information about future promotions, events, products and news items as well as for internal administration and analysis. At all times this information will be used in accordance with the Data Protection Act 1998. You are entitled to withdraw your consent by contacting us on +44 (0)1254 827625